CHAPTER 1 Basic Provisions

CHAPTER 2 Activity and Package Coupon Reservation Service Provisions CHAPTER 3 Electronic Ticket Service Regulations

Notation based on the Specified Commercial Transactions Law

The Authority’s “Personal Data Protection Policy" https://osaka-info.jp/octb-privacy-policy/

Introduction

These terms of use (hereinafter referred to as the “Terms”) set forth the terms and conditions between Osaka Con- vention & Tourism Bureau PIIF (hereinafter referred to as the “Authority”) and the Users of ”Discover OSAKA” (hereinafter referred to as the “Application”) operated by the Authority regarding the use of various services (here- inafter referred to as the “Service”) provided by the Authority on the Application. Please read the Terms carefully before using the Service.

CHAPTER 1 Basic Provisions

The provisions of this chapter shall apply to all the Users of the “Service” (hereinafter referred to as the “Users”, regardless of whether or not they have registered as members).

Article 1.1 (Terms of Use)

1 The Users are deemed to have agreed to the Terms by using the Service (defined in Article 1.2 subparagraph 1).
2 In addition to the Terms, the Users shall agree to various provisions set forth by the Authority (hereinafter re- ferred to as “Individual Provisions”) and shall use the Service. The Individual Provisions shall constitute a part of the Terms, and in the event of any discrepancy between the Terms and the Individual Provisions, the Individ- ual Provisions take precedence over the Terms.
3 The Terms may be changed at any time based on the discretion of the Authority without prior notice to the Us- ers. Any changes to the Terms shall come into effect when the Terms are posted on the Service, unless other- wise specified by the Authority. If the Users use the Service after the Terms have been changed, the Users are deemed to have agreed to the changes in the Terms, and the Terms as changed shall apply.

Article 1.2 (Definition of terms)

The definition of the terms used in the Terms shall set forth in the following subparagraph.

1 The term “Services” means collectively the following services provided by the Authority through the Applica- tion.
2 The term “Activity and Package Coupon Reservation Service” means a platform allowing the Users to sub- scribe to activity and package coupons on the Web. The Authority will provide the Users with information on
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activities and package coupons, communicate reservation requests to the Business, and provide payment means for activities and package coupon fees.
3 The term “Electronic Ticket Service” is a platform service allowing the Users to purchase electronic tickets is- sued by the Business on the Web. The Authority will provide the Users with the Business and electronic ticket- ing information.
4 The term “Activity” means an experience-based activity program offered by the Business and other services required a reservation application.
5 The term “Package Coupon” means a coupon packaging services, such as a special train ticket series, excursion ticket, common ticket, transportation, admission, experience, etc., provided by the Business, and other services required a reservation application.
6 The term “Activity and Package Coupon Information” means all text and images regarding activity and package coupon provided by the Business, including contents, period, date, time, location, fees, cautions, cancellation conditions of activity and package coupon, and any other information.
7 The term “Activity, Package Coupon Fees, etc.” means the fees for the use of activity and package coupons and taxes thereon, and other fees necessary for making a reservation for activities and package coupons.
8 The term “Electronic Ticket” means a right to receive admission to facilities managed by the Business, to re- ceive permission to take vehicles, and to receive other goods or services (hereinafter referred to as “Business Services”) from the Business by presenting an electromagnetic record issued by the Business in accordance with certain conditions.
9 The term “Electronic Ticket Information” means information regarding the purchase and use of electronic tick- ets, including the content of electronic tickets, electronic ticket prices, conditions and methods of use of elec- tronic tickets, and cautions in the use of electronic tickets, and so on.
10 The term “Electronic Ticket Fee” means the fee for the purchase of the Electronic Ticket and any taxes thereon.
11 The term “Business” means any entity or individual that posts activity, package coupon information, or elec- tronic ticket information on the “Application”.
12 The term “Registration Information” means information (such as e-mail address, password, name, birth date, gender, nationality, address, and telephone number) provided by the Users to the Authority.
13 The term “Member” means a user who has completed the membership registration procedures set forth in these Terms and has been approved as a member by the Authority.
14 The term “Content” means any and all information, including but not limited to text, images, video, and soft- ware.

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Article 1.3 (the Terms of the Service)

1 Those who wish to use the Service shall use it based on their own volition and commitment, and upon agreeing to the Terms.
2 The Users who wish to use the Service to subscribe to activities, package coupons, or purchase electronic tick- ets may do so either by completing the membership registration procedures specified by the Authority or by purchasing without membership registration. However, the Authority may not accept membership registration if the Users have violated the Terms in the past, if the Authority determines that the Users may have violated the Terms, or if the Authority determines that the Users are inappropriate.
3 Use of the Service may require registration as a Tourism Platform Gateway member operated by JTB Corp.

4 When the Users provide registration information or other information in using the Service, they shall provide true, accurate, and up-to-date information about themselves. In addition, the Members shall voluntarily change, add, or otherwise manage their registration information on their own commitment. The Authority shall not be liable for any damages or expenses (including mental anguish, lost profits or any other disadvantage comprising pecuniary loss, and reasonable attorney’s fees, hereinafter in the Terms referred to as “Damages”) resulting from a violation of the provisions of this paragraph.

Article 1.4 (Usage Fee)

1 There shall be no charge for the use of this Application. However, the Users shall bear all fees for the Activity, the Package Coupons, the Electronic Tickets, and offering-type planning tours that are booked and purchased through the Application.
2 In the event that the Users are obligated to pay usage fees or other fees for individual services used in the Appli- cation, the Users shall settle such payment using a payment service. In the event that the Users cancel the use of individual services settled through the payment service or otherwise has the right to receive a refund, etc., the Users shall receive such refund, etc., through the payment service.
3 When the Users use the payment services, the Users shall comply with the rules for the use of the payment method and so on stipulated by the Business (including, but not limited to, credit card company, payment agency, collection agency, payment authentication service provider company and financial institutions and so on, hereinafter referred to as “Payment Service Providers”) providing the method through the service, or the contractual coverage regarding the method (hereinafter referred to as “Payment Rules”).
4 The Users shall make payment using the payment method (credit card, carrier payment, etc.) registered under the Payment Rules or the Payment Service Providers’ designation. When the Users use payment services, the Users shall comply with the terms of use, payment terms, or restrictions of spending limits (if any) set by Pay- ment Services Providers.
5 If a dispute arises regarding payment services or between Payment Service Providers and the Users, the Users shall resolve the dispute at their own responsibility and expense, and shall not cause any damage, etc., to the Authority. The Authority shall not be liable for any such disputes.

6 The Users shall bear the cost of the information terminal and telecommunications etc. equipment, and the tele- communications costs associated with Internet connection necessary to use the application.

Article 1.5 (Change of The Service)

1 The Authority may change, add, suspend, or terminate the Service, in whole or in part, at any time and for any reason (hereinafter in this Article, “Change, etc.”).
2 The Authority shall not be liable for any damages the Users incurred due to changes in the Service.

Article 1.6 (E-mail address and password Member registered)

1 The Users must register a usable e-mail address under their control as their login ID when the membership reg- istration process and change the e-mail address to another usable e-mail address under their control when the e- mail address is no longer under their control.
2 The Users shall comply with the following; to set a password that cannot be easily guessed by a third party; not to disclose their password to a third party, or to log out when using the Service on a computer or cell phone used by more than one person, and so on. The Users shall be liable for the management of the e-mail address registered as the login ID (hereinafter referred to as “Registered E-mail Address”) and password.
3 The Users may not transfer their registered e-mail address to a third party or allow a third party to use their reg- istered e-mail address and password. In the event that the Service is used by a registered e-mail address and password, the Authority may treat the Service as having been used by the Users who registered said registered e-mail address and password, and the Users shall be liable for the results of such use and all liability arising therefrom.
4 The Authority shall not be liable for any damages caused by a third party’s use of your registered e-mail address or password.

Article 1.7 (Withdrawal from membership)

If members wish to cancel their membership, they shall follow the cancellation procedure designated by the Au- thority. The Authority shall not be obligated to continue to retain the registration information of those who have canceled their membership.

Article 1.8 (Maintenance of the Usage Environment)

1 In using the Service, the Users shall, at their own expense and responsibility, prepare the necessary equipment such as PCs, mobile terminals, software, and communication means, and connect and operate them appropri- ately.
2 The Users shall take security measures to prevent computer viruses, unauthorized access, and information leaks in accordance with their own usage environment.
3 The Authority is not involved in, and is not liable for, the Users’ usage environment at all.

Article 1.9 (Handling of Personal Information)

1 The Authority shall adequately handle the Users’ Personal Information on the Application in accordance with the Terms, the Privacy Policy on the Application, Authority’s “Personal Information Protection Policy”, and laws and regulations related to Personal Information Protection. The purpose of use of Personal Information, etc. shall take precedence over Article 1.10 of the Terms.
2 When the Users use the Individual Service, the handling of the Users’ Personal Information obtained by the Au- thority shall be set in by the Individual Service Terms of Use.
3 The Authority shall be able to use all information obtained through the use of the Application and the Service by the Users (including, but not limited to, destination and other data, location information obtained by the GPS function, history of station names and other input information, travel route information, etc.) (hereinafter re- ferred to as “Personal Information, etc.”) within the scope of the purposes of use set forth in the following Arti- cle. However, the Authority shall not be obligated to retain any Personal Information, etc. obtained through the Application, and shall be able to destroy such Information by any method that the Authority judges appropriate.
4 Please refer to the following for handling the Personal Information of Tourism Platform Gateway members managed by JTB Corp.
JTB Corp. “Personal Information Protection Policy" https://www.jtbcorp.jp/en/privacy/
JTB Corp. “Handling of Personal Information”
https://www.jtbcorp.jp/en/privacy/pi_handling/

Article 1.10 (Purpose of Use of Personal Information, etc.)

1 The purposes of use of Personal Information, etc. obtained by the Authority in the Application are as set forth in the following subparagraph.
(a) For provision / management of the Service
(b) To respond to inquiries from the Users (including to confirm the identity of the Users)
(c) To send e-mails regarding new features of the Service, updates, requests for responses to the Users surveys, campaigns, etc., and other services provided by the Authority
(d) To send e-mails regarding services for Tourism Platform Gateway members managed by JTB Corp.
(e) To contact you as necessary for maintenance, important notices, etc. related to the Service
(f) To identify the Users who have violated the Terms, or who are attempting to use the Service for fraudulent or unjust purposes, then to refuse their use of the Service.
(g) To allow the Users to view, change or delete their own registration information, or view their usage status.
(h) To bill the Users for individual services for which a fee is charged
(i) To conduct research and analysis to improve the Service and to evaluate the impact of the Service (j)Purposes incidental to the above purposes of use

Article 1.11 (Inquiry, Change or Deletion of Personal Information)

The Users may inquire, change, or delete their own Personal Information in accordance with the procedures as pre- scribed in the Application. However, in the event of server or network maintenance or failure, the Authority may not

be able to respond to the Users’ requests immediately.

Article 1.12 (Entrustment of Handling of Personal Information)

The Authority may entrust the handling of Personal Information, etc. obtained through the Application to other enti- ties to the extent necessary to achieve the purposes of use as described in Article 1.10.

Article 1.13 (Provision to Third Party)

1 The Authority will not provide the Users’ Personal Information to a third party, except in the following cases.
(a) When the Users agree
(b) When there is an official request based on laws and regulations
(c) When it is necessary for the protection of human life, body, or property
(d) When particularly necessary to improve public health or promote the sound growth of children
(e) When there is an official request for cooperation from a national agency or local government
(f) When there is a justifiable cause, such as an emergency contact to the Users
2 Notwithstanding the provisions of the preceding paragraph, the Users agree that the Users provide their Personal Information, etc. to the JTB Corp and external service providers to the extent necessary to achieve the purposes of use as described in Article 9.

Article 1.14 (View and Use of Statistical Data, etc.)

The Authority processes, aggregates, and analyzes the registration information and the Users’ usage history of the Service so that specific individuals cannot be identified, and shall be able to allow the Users to view and use such usage history or statistical data, etc. without any restrictions (including but not limited to, allowing a third party to view and use such data, providing such data as marketing materials, developing new functions for the Service and conducting market research), and the Users agree to these in advance.

Article 1.15 (Prohibited Acts for The Users)

The Users shall not perform any of the following acts that the Authority deems to fall under or be likely to fall un- der any of the following subparagraphs.
1 Unauthorized access, unauthorized attacks, or actions that have the potential to do so to the Application

2 Any actions that disable the provision of the Application or otherwise interfere with the provision and manage- ment of the Application, or any actions that have the potential to do so.
3 Using this application for commercial or for-profit purposes, or making it available for use by a third party

4 Purchase or resale of individual service usage rights that can be reserved or purchased through the Application for commercial or for-profit purposes without the permission of the Authority (including, but not limited to, transferring individual service usage rights purchased within the Application to a third party at a price exceed- ing the purchase amount).
5 Use of the Application in combination with other websites or services (excluding individual services)

7 Acts that interfere or may interfere with the Business activities of the Authority

8 Impersonating a third party or using a third party’s the Users account

9 Acts that infringe or may infringe on the privacy of a third party

10 Acts that infringe or may infringe on intellectual property rights, such as copyright, trademark right, and other rights of the Authority or a third party
11 Acts that cause or may cause disadvantage or damage to the Authority or a third party

12 Criminal acts or acts that lead or may lead to criminal acts

13 Acts that violate the Terms

14 Acts that violate or may violate laws and regulations or public order or morals

15 Acts that cause or facilitate directly or indirectly any of the acts set forth in the preceding subparagraphs or tao attempt any of the acts set forth in the preceding subparagraphs.
16 In addition to the preceding subparagraphs, acts that the Authority deems inappropriate based on reasonable grounds

Article 1.16 (Response to Violations)

1 If the Authority determines that the Users have violated the Terms, the Authority may take any of the following measures against such the Users. However, the Authority is not obligated to do so.
(a) To view content posted or transmitted by the Users and to change, make private, or delete all or part of said content without prior notice to the Users
(b) To demand that any conduct in violation of the Terms is stopped and that the same conduct is not repeated.
(c) To suspend the use of the Service
(d) To deregister the membership registration
(e) Disclosure of the fact of the violation within and without the Service (including provision of information to the police or other public authorities in the event that a criminal case or other matter may arise).
2 The Authority shall not be liable for any damage the Users incurred as a result of the measures described in the preceding paragraph. Please note that no questions or complaints will be accepted regarding the measures taken by the Authority in accordance with the provisions of this article.

Article 1.17 (Immunity of Authority)

1 The parties to the contract regarding a reservation or use of the Activity or the Package Coupon are the Users and the Business, and the Authority is not a party to such contract. The Authority shall not be liable for the per- formance of such contract by the Business. The parties to the Electronic Ticket purchase contract are the Users and the Authority, and the Authority guarantees that the Users can receive the services, etc. at the service of the Business in accordance with the terms and conditions specified in the Electronic Ticket.
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2 The Authority shall not be liable for any troubles between the Users and the Business or between the Users. In the unlikely event that a dispute arises between the Users and the Business or between the Users, and the au- thorities have no choice but to respond directly to the dispute, the Users shall indemnify the Authority for any and all damages incurred.
3 The Users agree that the Authority shall not be liable for any damages arising out of or in connection with (1) the Users’ use of the Service or the Users’ inability to use the Service, (2) unauthorized access or unauthorized modification, (3) acts by other the Users of the Service, (4) impersonation by a third party, (5) any other matter related to the Service.
4 The Authority does not guarantee the truthfulness, currency, certainty, or usefulness, etc. of any information or advice provided by the Authority, any Business, or the Users. The Authority shall not be liable for any damages the Users incurred due to any information or advice provided by the Authority, any Business, or the Users.
5 The Authority does not warrant that the Service will be free from defects. In the unlikely event that the Service has been found to be defective, the Authority will make every effort to correct it but shall not be liable for any damages the Users incurred due to defects in the Service.
6 In the event that the Authority is liable for any damages, the Authority shall be liable for damages the Users in- curred directly and actually, and be liable for damages up to the amount equivalent to the Activity Package Cou- pon Fee or the Electronic Ticket Fee regarding the damages, except in the case of intentional or gross negli- gence on the part of the Authority. The Authority shall not be liable for damages arising from special circum- stances (including cases where the Authority foresaw or could have foreseen the occurrence of the damage).

Article 1.18 (Temporary Suspension of the Service Operation Due to Maintenance, etc.)

1 The Authority may temporarily suspend an operation of the Service without prior notice to or consent of the Users in any of the following cases, and the Users agree to such suspension in advance.
(1) In the event of performing maintenance of servers related to the Service or changing specifications, or re- pairing system defects related to the Service
(2) In the event that the operation of the Service becomes difficult or impossible caused by an occurrence or threat of a natural disaster or another emergency, or caused by an amendment or enactment of laws and reg- ulations, etc.
(3) In the event that the Authority deems it necessary to temporarily suspend an operation of the Service caused by other unavoidable reasons
(4) The Authority shall not be liable for whatsoever in the event that the Users are unable to use the Service caused by a temporary suspension of an operation of the Service set forth in the preceding paragraph.

Article 1.19 (Assignment of Rights and Obligations, etc.)

1. The Users shall not transfer or lend any rights and obligations based on their status under this Terms to any third party, or furnish them with rights and obligations as collateral without the prior written consent of the Author- ity.
2. In the event that the Authority transfers the Business related to the Service to a third party based on a merger, business transfer, or any other reason, the Authority may transfer the status under the Terms, rights and obliga- tions under the Terms, and member registration information to the successor of such business with the succes- sion of such business, and the Users shall have agreed in advance to such transfer in this paragraph.

Article 1.20 (Intellectual Property Rights etc.)

1 In the event that intellectual property rights such as copyrights arise in the Content posted or transmitted by the Users to the Service, the Users shall license the Authority to use the Content freely (including but not limited to duplication, public transmission, distribution, transfer, lending, translation, adaptation, etc. The same shall ap- ply hereinafter in this Article) to the extent necessary for publicizing, promoting, improving, and maintaining, etc. the Service until the expiration of the duration of the rights the Users shall not exercise their moral rights with respect to the use of such Content by the Authority or any third party authorized by the Authority based on this Section.
2 Except as set in the preceding paragraph, texts, images, videos, site design, layout, trademarks, and marks re- lated to Activities, the Package Coupons, etc. contained in the “Application” and other Intellectual Property Rights on the Content related to the Service belong to the Authority or to right holders who have licensed their use to the Authority. The Users shall not be able to use such information without the prior written permission of the Authority.

Article 1.21 (Confidentiality)

The Users shall treat any non-public information disclosed by the Authority to the Users with a request that it be treated as confidential in connection with the Service as confidential and shall not disclose the non-public infor- mation to any third party, except as the prior written consent of the Authority.

Article 1.22 (Severability)

1 Even if some of the provisions of the Terms are determined to be invalid under the laws and regulations, the other provisions of the Terms shall remain valid.
2 Even if any provision of the Terms is invalid or revoked in relation to some the Users, the Terms shall remain valid in relation to all other the Users.

Article 1.23 (Base Time)

Base Time related to making a reservation of the Activity, the Package Coupons by the Users, cancellation of the reservation, purchase of the Electronic Tickets, expiration dates of the Electronic Tickets, and the other Service shall be based on Japan Standard Time.

Article 1.24 (Governing Law and Jurisdiction)

The Terms shall be governed by and construed in accordance with the laws of Japan. If a lawsuit arises between the Authority and the Users related to the Terms, the Tokyo Summary Court or the Tokyo District Court shall be the court of exclusive jurisdiction in the first instance, based on the amount in controversy.

CHAPTER 2 Activity and Package Coupon Reservation Service Provisions

Provisions in this chapter shall be applicable to all the Users who use the Activity and the Package Coupon Reser- vation Service.

Article 2.1 (Activity and Package Coupon Reservation)

1 The Users shall check the Activity and the Package Coupon Information provided in the “Application”, provide the registration information and other information designated by the Authority, and make a reservation for the Activity and the Package Coupon. The Activity and the Package Coupon Information may differ from any in- formation provided by the same business on other sites, and the Authority does not guarantee that the Activity, the Package Coupon fees, and other transaction terms and conditions posted on the “Application” are the most advantageous to the Users.
2 The Users agree that a contract for the use of the Activity and the Package Coupon shall be concluded between the Business and the Members when the reservation is confirmed in accordance with the preceding paragraph.
3 After the conclusion of the contract set in the preceding paragraph, the Business may change the Activity, the Package Coupon fees, and other transaction terms and conditions. In such cases, the Activity, the Package Cou- pon fees, and other terms and conditions as of the date of the contract shall apply to the contract already in ef- fect prior to the change.
4 If the Users are not Japanese citizens, the Users shall, at the time of application for reservation, guarantee that the Users meet the conditions for entry and stay in Japan (including having the necessary documents such as a passport or visa). The Authority shall not be liable for any damages resulting from a violation of the provisions of this paragraph.

Article 2.2 (Payment of Fees)

1 The Users shall pay the Activity and the Package Coupon Fees, etc. in the amounts and by the methods speci- fied in the Activity and the Package Coupon Information.
2 If it is found that payment cannot be made by the prescribed method after the reservation is completed, the Member agrees to pay the Activity and the Package Coupon Fee, etc. by any other payment method (only if such other payment method is designated by the Business in advance) available at the time when it is found that payment cannot be made. If there is no available payment method, the Member agrees that the Activity and the Package Coupon contract for the relevant activity or package coupon fee will be canceled.

Article 2.3 (Change or Cancellation of Reservations)

1 The Users agree to abide by the cancellation policy, terms and conditions, etc. set forth by the Business with respect to changes, cancellations, cancellation fees, and other contract conditions for the use of the Activity and the Package Coupons.
2 The Users may apply for change or cancellation of the contract for the use of the Activity and the Package Cou- pons through the Service in accordance with the cancellation policy and terms and conditions prescribed by the Business and in the manner prescribed by the authorities. In such a case, the Users agree that the change or can- cellation of the contract for the use of the Activity or the Package Coupon takes effect at the time when the noti- fication of acceptance of such application is sent to the Users’ registered e-mail address.
3 In addition to the preceding paragraph, the Users may change or cancel the contract for the use of the Activity and the Package Coupon upon agreement with the Business in accordance with the cancellation policy, terms and conditions, etc. prescribed by the Business.
4 The Users acknowledge in advance that even if a contract for the use of the Activity and the Package Coupon has been concluded, the use of the Activity and the Package Coupon may become unavailable due to inclement weather or other reasons.
5 If any trouble or dispute arises between the Users and the Business due to a change or cancellation, etc. of the Activity and the Package Coupon contract, the Users and the Business shall settle the matter directly between them, and the Authority shall not be liable for any damage caused by such a change or cancellation.

Article 2.4 (Confirmation)

The Authority may confirm with the Users whether or not they have used the Activity and the Package Coupon re- served through the Service, and the Users shall cooperate with such confirmation.

Chapter 3 Electronic Ticket Service Provisions

The provisions of this chapter apply to all the Users of the Electronic Ticketing Service.

Article 3.1 (Rights guaranteed by Electronic Ticket)

In issuing and selling the Electronic Tickets to the Users, the Authority guarantees that the Users will be able to re- ceive services, etc. at the Business’s service in accordance with the terms and conditions specified in the Electronic Ticket. In addition, the Authority will introduce the services and so on that the Users can use with the Electronic Tickets in accordance with the terms and conditions declared by the Business to the Authority. The Authority will not get involved in the contents of service provided by the Business, quantity, quality, and introductions of local sales price, except in cases where such contents conflict with laws and regulations, infringe copyrights, or disturb public order or morals.

Article 3.2 (Purchase of Electronic Tickets)

1 The Users shall confirm the Electronic Ticket Information provided in the “Application”, provide registration information and other information specified by the Authority, and complete the Electronic Ticket purchase pro- cess. The Electronic Ticket Information may differ from the information provided by the same Business on other sites, and the Authority does not guarantee that the Electronic Ticket prices and other trade terms listed on the “Application” are the most advantageous to the Users.
2 The Users shall pay the Electronic Ticket fee in the amount and by the method specified through the Electronic Ticket purchase process.
3 The Users agree that a contract for the purchase of the Electronic Tickets will be concluded between the Users and the Authority at the time when the completion screen for the purchase of the Electronic Tickets is displayed on the “Application.
4 If the Users are not Japanese citizens, use shall, at the time of the Electronic Ticket purchase procedure, guaran- tee that he/she meets the conditions for entry and stay in Japan (including having the necessary documents such as a passport and visa). The Authority shall not be liable for any damages resulting from a violation of the pro- visions of this paragraph.
5 The Authority or the Business may, at its discretion, set limits on the duration or number of tickets sold.

Article 3.3 (Expiration Date of Electronic Ticket)

The Users may use the Electronic Ticket only within the validity period set on the Electronic Ticket. The expiration date of the Electronic Tickets cannot be extended.

Article 3.4 (Use of Electronic Tickets)

1 When the Users use the Electronic Ticket to receive a business service from the Business, the Users shall pre- sent the Electronic Ticket to the Business in the manner specified in the Electronic Ticket Information to be ac- cepted and processed by the Business.
2 If the Users have questions about the Electronic Ticket Information, they shall contact the Business directly.

3 In the event of any trouble or dispute between the Users and the Business in relation to the use of the Electronic Tickets, the trouble or dispute shall be resolved directly between the Users and the Business, and the Authority shall bear no responsibility whatsoever.

Article 3.5 (Indemnification for Electronic Ticket Service)

1 The use of the Electronic Tickets in the Service is an exercise of rights between the Users and the Business, etc. Even if any dispute or trouble arises between the Users and the Business, etc. in relation to such use, the Au- thority shall not be involved in any way, except for reasons attributable to the Authority, and the matter shall be resolved between the Users and the Business, etc.
2 The Authority shall not guarantee that the Users will not be damaged by harmful programs such as computer viruses when using the Service.

3 The Authority does not guarantee that the Service will be free from defects. In the unlikely event that a defect in the Service is found, the Authority will endeavor to correct or delete the defect promptly, but the Authority shall not be liable for any damages the Users incurred due to the defect in the Service.

Article 3.6 (Change, Cancellation, Return or Refund of Electronic Tickets)

1 The Electronic Tickets cannot be changed, canceled, returned, or refunded after the purchase is completed in any case.
2 Notwithstanding the provisions of the preceding paragraph, if, at the discretion of the Business, etc., a refund of the purchase price of the Electronic Ticket is made due to an impossibility of providing the contents of the Elec- tronic Ticket during the validity period of the Electronic Ticket after the purchase of the Electronic Ticket is completed, or if the Authority deems it appropriate to do so, the Authority may refund the purchase price of the Electronic Ticket on behalf of the Business, etc.
3 However, as stipulated in Article 3.5, Paragraph 1, the use of the Electronic Tickets is an exercise of rights be- tween the Users and the Business, etc., and the Authority shall not guarantee that the refund will be made, but the refund shall be made at the discretion of the Authority.
4 In the event that a refund arises due to the reasons set forth in the preceding paragraph, the refund will be made within the prescribed period and only by the method. In the event that the Users have already used the Elec- tronic Ticket, no refund will be given. The Authority is not liable for any loss of contact due to the inability of the registered e-mail address.

Article 3.7 (Expiration of Electronic Tickets)

If the Electronic Ticket the Users purchased is unused after the expiration date, the rights to the Electronic Ticket will disappear. In addition, the Authority will not accept refunds for expired the Electronic Tickets.

Article 3.8 (Reissuance of Electronic Tickets)

The Authority will not reissue the Electronic Ticket due to the loss, theft, or break to, damage to, or loss of, the electronic device using the Electronic Ticket.

Establishment of December 19, 2022 (first draft)

Notation based on the Specified Commercial Transactions Law

In accordance with Article 11 of the Specified Commercial Transactions Law (Advertising for Mail Order), we will clearly specify the following:

Distributors	JTB Corp.
Office	JTB Building 11th floor, 2-1-25 Kyutaro-machi, Chuo-ku, Osaka city, Osaka Japan 541- 0056
Responsible official	Hirotaka Yoshida, Osaka Business Division I(in charge: Suzuna Inaoka)
Contact us	Tel: 06-6260-0110 E-mail: octbapp@jtb.com (OCTB Tourism App Secretariat)
Sales price	The price displayed on the purchase page of each product or service
Payment method	Credit card payment
Time of payment	We will settle the payment by credit card at the time of purchase. Please contact your credit card company, as the billing date varies depending on your credit card company.
Timing of delivery of goods and services	Immediately after completing the payment procedures for the purchase of goods and ser- vices.
Returns, cancellations, etc.	Subject to the terms and conditions of each ticket.
The amount that is re- quired in addition to the sales price	You absorb the Internet connection fee, communication fee, etc. required for the purchase of products and services, etc. Please contact an Internet provider, a cell phone company, etc. for the respective rates.
System Requirements	▼PC Windows ・Google Chrome Latest edition ・Microsoft Edge Latest edition Mac ・Safari Latest edition ▼ smartphone iOS ・Safari Latest edition Android ・Google Chrome Latest edition
Other	For products or services that have special terms of sale or offer, such as validity period, expiration date of application, etc., the terms will be indicated on the purchase page of each product or service.